By purchasing tickets through the Service you agree to be bound by the Agreement.
If you have any questions about this Agreement, please contact us.
This preamble shall form an integral part of the Agreement.
The parties to the Agreement (the “Parties”) are:
1275 rue Saint-Antoine Ouest
Montreal Quebec H3C 5L2
– AND –
You (also referred to as the “Customer”, and may be written as “You” or “you”)
You hereby agree to purchase and Osheaga agrees to sell the ticket(s) (the “Ticket(s)”) detailed in your Order Confirmation (as defined below). The purchase of the Ticket(s) grant the bearer the revocable license to attend the event described on the Ticket(s). No other relationship between the Parties, either expressed or implied, is created by your purchase of the Ticket(s).
Once your order is confirmed and your payment completed, you will receive a confirmation page and/or email indicating a confirmation number (the “Order Confirmation”). You must keep your confirmation number.
If, for any reason whatsoever, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your entire responsibility to contact our Customer Service Department [phone number and email link] to confirm whether your order has been properly processed. You are solely responsible for any problem that may occur during the purchase of Ticket(s). In such case, Osheaga shall not be responsible for any loss (monetary or otherwise) that may result from any problem occurring during the purchase of Ticket(s) through this website, including, without limitation, the failure of a transaction to be completed or confirmed, whether through the actions of Osheaga and /or its related entities, or a third party.
Orders will be processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order. This can delay the processing of the order and the delivery of the Ticket(s). In such case, Osheaga’ Customer Service Department may attempt to contact you, using the information provided at the time of purchase. If Osheaga is unable to reach you after an initial attempt, it shall reserve the right to cancel your order and sell your Ticket(s) to another customer.
Obligation to Pay
By accepting the terms of this Agreement, you agree to pay the full price of the Ticket(s) ordered, including any applicable taxes and delivery, convenience and other fees, as described on the Order Confirmation page or e-mail. Ticket(s) prices for events that occur in Canada are stated in Canadian Dollars.
Refunds and Exchanges
You must review your Ticket selection before you submit and confirm your order. Subject to the provisions below for cancelled and/or postponed events, there are no exchanges or refunds once the Ticket(s) have been purchased.
The Ticket(s) can either be delivered by regular mail, express mail or e-mail at the postal or e-mail address you indicate or, when such option is possible, by will call (pick-up). If you choose to receive the Ticket(s) by e-mail, just print your e-tickets and present them at the event. Note that certain delays and fees are applicable depending on the delivery mode you choose.
Cancelled and/or Postponed Events
When an event is cancelled or postponed, Osheaga may, at its sole and exclusive discretion, either offer you an exchange or a refund. You have the sole responsibility of verifying if an event for which you have purchased tickets through this website is cancelled or postponed. If an event is cancelled or postponed, Osheaga will inform you through this website about procedures for making an exchange or obtaining a refund. Except for Osheaga’s obligation to offer you an exchange or a refund if an event is cancelled or postponed, Osheaga shall in no event be held liable for any damage and/or expense incurred by you as a result of the event being cancelled or postponed. All festival performers, including headliners, are subject to change or cancellation at any time without notice. No exchange or refund will be issued if a festival performer is changed or if his/her performance is cancelled or delayed and Osheaga shall in no event be held liable for any damage and/or expense incurred by you as a result of such change, cancellation or delay.
If an event is cancelled, as a general rule the credit card with which you purchased the Ticket(s) will be refunded . However, Osheaga reserves the right to decide on an alternative refund or exchange method for a particular event.
Osheaga may change its refund and/or exchange policies at any time, at its sole and exclusive discretion. Any change to the policy may be found at the present URL.
The event starts on time and latecomers may be admitted only during a suitable break, at the sole discretion of the ushers or other employees of Osheaga.
Right to Cancel Tickets, Refuse Access and Expel
Osheaga reserves the right to cancel any Ticket(s) or order of Ticket(s) through this website and to institute legal proceedings against you if you breach any provision of the Agreement or this website.
Osheaga reserves the right to request photo ID of the Ticket(s) holder.
In the event any person attending a event is judged unmanageable or exhibits behaviour which is considered inappropriate, or fails to comply with Osheaga’ rules, Osheaga reserves the right, without any refund or compensation, to terminate such person’s license to attend the event and immediately expel such person.
The Ticket(s) purchased on this website are revocable licenses and admission to a Ticket holder may be refused for any reason (or no reason) at the sole discretion of Osheaga, its employees, agents, officers or representatives, upon refunding the Ticket’s face value. Ticket(s) shall not be redeemable for cash.
Recording, Transmission and Publication
All cameras, tape recorders and video recorders (including when incorporated in cellular phones or other mobile devices) and their use are strictly forbidden on the site of the event.
You hereby grant Osheaga the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the event in any means or circumstances, without any further permission or compensation.
Any unlawful resale of Ticket(s) is strictly prohibited. Osheaga reserves the right to cancel the license granted under the Ticket(s) and in connection with any fraudulent sale of such Ticket(s), without refund or other compensation.
No Promotion Without Permission
The Ticket(s) and may not be used for any advertising and/or promotional purposes (including contests and sweepstakes) or resold for the purposes of same without the prior written authorization of Osheaga.
Use of Personal Information
Limitation of Liability
Notwithstanding all security measures in place on the site, injury may occur during an event. By accepting the terms of the Agreement, you assume all risk, liability and responsibility for any and all damages of any nature suffered by you, including, without limitation, bodily harm and loss of property incurred during or in connection with the event. Furthermore, you hereby waive any and all rights to claim damages, monetary or otherwise, or to institute civil, criminal, administrative or legal proceedings against Osheaga, its affiliates and other related entities or their directors, officers, administrators, employees, representatives and all other persons acting on behalf of Osheaga, resulting from any cause whatsoever arising either before, during or after the event.
In certain cases, applicable laws may not allow the limitation of liability set forth above, so this limitation of liability may not apply in such particular cases. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then Osheaga’ aggregate liability (and that of its affiliates and other related entities or their directors, officers, administrators, employees, representatives and all other persons acting on behalf of Osheaga) under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred Canadian dollars (CAN$100).
You hereby agree to indemnify and hold harmless Osheaga, its affiliates and other related entities, their directors, officers, administrators, managers, employees, representatives and all other persons acting on behalf of Osheaga from and against any and all claims, actions, damages or other demands, including, but not limited to, reasonable costs and expenses of litigation such as counsel fees, arising from or relating to your purchase of Ticket(s).
Applicable Laws and Exclusive Jurisdiction
The parties hereby agree that this Agreement shall be governed by and interpreted according to the laws applicable within the Province of Quebec in force at the time, without regard to conflict of law provisions. Furthermore, the parties hereby elect to submit to the exclusive jurisdiction of the Courts of the Province of Quebec, in the Judicial District of Montreal, in respect of any action or proceeding arising out of or related to the Agreement. However, the foregoing clause is in force without prejudice to the rights of Osheaga to obtain any protective proceeding such as an injunction from any competent court having jurisdiction.
The following paragraph appears on all printed Tickets and forms an integral part of the Agreement:
IMPORTANT – No exchange and no refund including, without limitation, as a result of a delay in or the cancellation of the performance of a festival performer or as a result of a change of festival performer. Upon cancellation of an event for which no other date has been selected, this ticket may be refunded pursuant to the conditions set forth by the promoter of the event and OSHEAGA. No refund of service fees. Any falsification or resale of tickets is prohibited. This ticket is void following a sworn complaint of theft thereof to the local police station. This ticket grants the right to its holder to assist at the event and grants no other right. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other commercial purposes without the prior written consent of Osheaga or from the artist, as the case may be. The holder renounces to any claim resulting from the capture or transmission of his image while on Osheaga premises. The use of this ticket is subject to the rules in force on the premises where the event takes place. You must comply with the rules established by the promoter of the event. Management reserves the right to refuse access to the event or to evict any person whose behaviour shall be deemed inadequate with or without refund of the price of the ticket. The holder of the ticket may be frisked at the entrance of certain events. It is strictly prohibited to carry weapons and enter the site with alcoholic beverages. The use of cameras, tape recorders and camcorders is also prohibited. This ticket or the rights represented hereby or arising therefrom may not be assigned, sold or transferred commercially or as part of a promotion, with or without consideration, without the express written consent of the issuer and the producer.
Where a Court of Competent Jurisdiction declares a portion of the Agreement invalid or unenforceable, the remainder of the Agreement shall remain in force.
The headings in the Agreement are provided for clarity only and do not form an integral part of the Agreement.
Where you have read the Agreement in English, the Parties agree that the Agreement shall be drawn up in the English language. You can also read the Agreement in French.